Returns & Refunds

Last updated October 24, 2026

Buying a high-value camera should feel safe. Every item we sell is checked before you pick it up, and we stand behind it. If something isn't right, we'll work with you to fix it quickly and fairly.

The short version

• You have 30 days from the day you pick up your order to start a return.
• Every return needs our approval first. Email support@isoelectronics.shop with your order number before bringing anything back.
• Something wrong on our end? No restocking fee, and we repair, replace or refund it.
• Sealed and unused? Full refund.
• Opened or used? You can still return it, but a restocking fee of up to 20% may apply.

Check it at pickup

You're welcome to look the item over when you collect it. If anything looks wrong, tell us on the spot and we'll sort it out before you leave.

If something is wrong with your item

If your item is defective, isn't what you ordered, or doesn't match its description, we'll make it right. Please contact us within 72 hours of pickup so we can act quickly. We may ask for photos or a short video, and many problems can be solved with a little troubleshooting.

When the problem is ours:

• There is no restocking fee.
• We repair, replace or refund the item, depending on what's best for the situation.

Changed your mind

You can return an item for any reason within 30 days of pickup, as long as we approve the return first. What you get back depends on its condition:

The restocking fee covers inspecting, testing and repackaging an opened item so it can be sold again.

How to return an item

1. Email support@isoelectronics.shop with your order number and the reason for the return.
2. We'll reply within one business day to approve it and set a time and place to drop it off in the Boston area.
3. We inspect the item when you hand it back, then issue your refund.

Please don't drop items off or mail them without approval. If you'd rather ship a return, ask us first; you'll cover the shipping and insurance unless the return is our fault.

What a return must include

• The exact item you bought from us
• Every accessory, battery, cable and part that came in the box
• The original packaging, in reasonable condition
• No modifications and no deliberate or accidental damage

If parts are missing or the item comes back in noticeably different condition, we may deduct the cost of repair or replacement from your refund.

Serial numbers

We record serial numbers and other identifiers for every item at pickup. A returned item must match what we gave you. If it doesn't, we will refuse the return and may report it as return fraud.

Refunds

Once we've inspected your return, we issue the refund within 3–5 business days to the card you paid with. Your bank may take a few more days to show it.

Before you file a chargeback

Please contact us first and give us a reasonable chance to fix the problem. Most issues are solved within a day or two by email. We respond to every payment dispute with our records, including order details, pickup confirmation and serial numbers. Where fraud is confirmed, such as returning a different item or keeping a product while reversing the payment, we may seek to recover our losses as permitted by law.

Questions before you buy?

Not sure an item is right for you? Ask us before you buy at support@isoelectronics.shop. Getting the right gear the first time is the easiest way to avoid a return.

After 30 days

Defects that show up after 30 days are covered by the manufacturer's warranty. Email us anyway and we'll point you to the right contact.